Terms of service

TERMS OF SERVICE

Last Updated: September 2, 2026

Welcome to Julietta Collection. These Terms of Service (“Terms”) govern your access to and use of the Julietta Collection website, online store, products, services, and related features.

Throughout these Terms, “Julietta Collection,” “we,” “us,” and “our” refer to Julietta Collection. “You” and “your” refer to the customer, visitor, or other person using our website or services.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. ONLINE STORE TERMS

By using our website and making a purchase, you represent that you have reached the age of majority in your jurisdiction or otherwise have the legal authority required to enter into a purchase.

You may not use our products or services for unlawful or unauthorized purposes or violate any applicable laws while using our website.

You may not attempt to interfere with, damage, disrupt, gain unauthorized access to, or misuse our website, systems, or services.

2. PRODUCTS AND PRODUCT INFORMATION

Julietta Collection makes reasonable efforts to display product descriptions, photographs, colors, measurements, materials, and other product information accurately.

However, colors and appearance may vary depending on your screen, lighting, device, manufacturing variations, and other factors.

Because some products may be sourced or fulfilled by third-party suppliers, minor variations in packaging, labeling, color, measurements, or appearance may occur where permitted by law.

We do not guarantee that your device's display of a product's color will be completely accurate.

Product availability is not guaranteed. We reserve the right to discontinue, modify, or limit quantities of products at any time.

3. SIZING

Customers are responsible for reviewing the applicable size information before ordering.

Sizing may vary between products, manufacturers, suppliers, and styles. We strongly recommend reviewing the size chart or measurements provided on the applicable product page rather than relying solely on your usual size.

Where measurements are provided, small measurement variations may occur.

4. PRICES

Prices displayed on our website are subject to change without notice.

We reserve the right to modify prices, promotions, discounts, and offers at any time, subject to applicable law.

Prices displayed at checkout may exclude certain taxes, duties, customs fees, or other charges unless specifically stated otherwise.

5. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorized activity
Payment authorization problems
Shipping restrictions
Errors affecting the order
Violation of these Terms

If we cancel an order after payment has been successfully collected, we will provide an appropriate refund for the canceled portion of the order.

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information when placing an order.

6. PAYMENT

You agree to provide valid payment information and authorize the applicable payment provider to charge the total amount shown at checkout.

Payments may be processed through Shopify and/or third-party payment processors.

Julietta Collection does not necessarily directly receive or store your complete payment card information.

7. SHIPPING AND DELIVERY

Julietta Collection serves customers in the United States and internationally where shipping is available.

Processing and delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including:

Carrier delays
Customs processing
International shipping delays
Weather
Holidays
Incorrect shipping information
High-volume periods
Supplier or fulfillment delays

Please review our Shipping Policy for additional information regarding processing, shipping, tracking, and delivery.

8. INTERNATIONAL ORDERS, CUSTOMS AND DUTIES

International orders may be subject to customs inspections, import taxes, VAT, duties, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import duties, taxes, customs charges, or similar fees.

Customs processing may also affect delivery times.

Customers are responsible for ensuring that products ordered from Julietta Collection can legally be imported into their destination country.

9. THIRD-PARTY FULFILLMENT

Julietta Collection may work with third-party suppliers, manufacturers, warehouses, logistics companies, and fulfillment providers to store, prepare, ship, or deliver products.

As a result, products within the same order may sometimes be shipped separately or arrive at different times.

10. RETURNS AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review that policy before purchasing.

Nothing in these Terms is intended to limit consumer rights that cannot legally be waived or restricted under applicable law.

11. PROMOTIONS AND DISCOUNT CODES

From time to time, Julietta Collection may offer promotional codes, discounts, giveaways, or special offers.

Unless otherwise stated:

Promotional codes cannot be exchanged for cash.
Discounts may not be combined.
Certain products may be excluded.
Promotions may have expiration dates.
Promotional terms may be modified or discontinued where permitted by law.

We reserve the right to cancel or reject a promotion that has been used fraudulently or contrary to its stated terms.

12. ACCURACY OF INFORMATION

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

Where permitted by law, we reserve the right to correct errors and update information.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer protection laws.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the Julietta Collection name, branding, logos, website design, graphics, written content, photographs owned by us, and other original content are owned by or licensed to Julietta Collection and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, sell, exploit, or commercially use our protected content without authorization, except where permitted by law.

14. CUSTOMER REVIEWS AND USER CONTENT

If you submit reviews, photographs, videos, comments, testimonials, or other content to Julietta Collection, you represent that you have the right to submit that content.

You must not submit content that is unlawful, fraudulent, defamatory, infringing, malicious, or otherwise violates the rights of another person.

Subject to applicable law and any specific permissions requested from you, content voluntarily submitted for publication may be displayed in connection with our store, products, and services.

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain integrations, tools, applications, or links operated by third parties.

These may include payment processors, shipping providers, social media platforms, analytics providers, advertising platforms, and other services.

Julietta Collection is not responsible for the independent websites, content, privacy practices, or services of third parties.

Your use of third-party services may be governed by separate terms and privacy policies.

16. PROHIBITED USES

You may not use our website or services to:

Violate applicable laws or regulations
Infringe intellectual property rights
Submit false or misleading information
Transmit malicious software or harmful code
Attempt unauthorized access to our systems
Collect information about other users unlawfully
Engage in fraudulent transactions
Interfere with website security or functionality
Use automated systems to misuse or excessively access our services
Engage in activity that violates the rights of Julietta Collection or others

We may restrict or terminate access to our services for violations of these Terms where permitted by law.

17. PRIVACY

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review the Privacy Policy to understand how Julietta Collection collects, uses, and shares personal information.

18. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, or error-free.

Any warranties that cannot legally be excluded or limited remain unaffected.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Julietta Collection and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from your use of the website, services, or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Consumer rights that cannot legally be waived remain unaffected.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Julietta Collection and its affiliates, representatives, employees, and service providers from claims, losses, liabilities, or expenses arising from your unlawful use of our services, your violation of these Terms, or your infringement of another person's rights.

21. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

22. TERMINATION

We may suspend or terminate access to our services where permitted by law if you materially violate these Terms, engage in fraudulent or unlawful conduct, or misuse our website or services.

Obligations and liabilities incurred before termination may survive termination where appropriate.

23. GOVERNING LAW

These Terms and your use of Julietta Collection's services will be governed by applicable laws of the United States and the laws applicable to the jurisdiction in which Julietta Collection is legally established, subject to any mandatory consumer protection rights that apply in your country, state, province, or other jurisdiction.

Nothing in these Terms is intended to deprive international customers of mandatory consumer protections available under applicable law.