Refund policy

RETURN & REFUND POLICY

Last Updated: September 2, 2026

At Julietta Collection, we want you to feel confident when shopping with us. Please review our Return & Refund Policy carefully before placing your order.

1. RETURN WINDOW

Eligible items may be returned within 30 days of delivery.

To qualify for a return, your item must:

Be unworn, unused, and unwashed
Be in its original condition
Have all original tags attached
Be returned in its original packaging when applicable
Show no signs of wear, washing, perfume, deodorant, makeup, stains, damage, or alteration
Meet the eligibility requirements described in this policy

Proof of purchase or your order number may be required.

Items that do not meet these requirements may be refused.

2. INTIMATE APPAREL & HYGIENE

For health and hygiene reasons, certain intimate apparel may not be eligible for return once opened, tried on, worn, or removed from its protective packaging or hygiene seal.

This may include:

Underwear and panties
Bodysuits
Hosiery
Certain lingerie
Other intimate garments that come into direct contact with intimate areas

Where applicable, hygiene liners, seals, tags, and protective packaging must remain intact.

Bras, bralettes, sleepwear, and other eligible intimate products may be returnable when unworn, unused, and in their original condition, subject to the requirements of this policy.

These restrictions apply only to the extent permitted by applicable consumer protection laws.

3. NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, we may not accept returns for:

Items that have been worn, washed, used, altered, or damaged after delivery
Intimate items that do not satisfy our hygiene requirements
Items missing original tags or required hygiene protection
Final sale items clearly identified as non-returnable before purchase
Gift cards
Items returned after the applicable return period
Items showing makeup, deodorant, perfume, stains, odors, pet hair, or other signs of use

4. HOW TO REQUEST A RETURN

Before sending an item back, please contact Julietta Collection Customer Support at:

[CUSTOMER SERVICE EMAIL]

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide instructions for completing the return.

Please do not send merchandise to an address without receiving return instructions first.

Products may be fulfilled from different locations, and the correct return destination may vary.

5. RETURN SHIPPING

Unless an item arrived damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise. Julietta Collection cannot guarantee receipt of a return package that cannot be tracked.

6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at [CUSTOMER SERVICE EMAIL].

Please provide your order number and clear photographs showing the issue.

After reviewing the claim, we may provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.

Do not dispose of the item until we have reviewed your request.

7. WRONG SIZE OR CHANGE OF MIND

Customers are responsible for reviewing product descriptions, measurements, and applicable size charts before ordering.

If you order the wrong size or change your mind, you may request a return if the item otherwise qualifies under this policy.

Return shipping costs for eligible change-of-mind or sizing returns are generally the customer's responsibility.

8. EXCHANGES

The fastest way to obtain a different size, color, or style may be to return the eligible original item and place a new order.

If direct exchanges are available for your order, Customer Support will provide instructions.

Availability of replacement sizes, colors, and styles cannot be guaranteed.

9. REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Processing times vary by financial institution.

Shipping charges, customs duties, import taxes, and similar charges may not be refundable unless required by applicable law or specifically stated otherwise.

10. ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to cancel or modify an order, contact us immediately at [CUSTOMER SERVICE EMAIL].

We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

If an order has already entered fulfillment or been shipped, you may need to follow the applicable return procedure after receiving it.

11. REFUSED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance attributable to the customer, additional shipping charges may apply where permitted by law.

Any refund for an eligible returned package may exclude non-refundable shipping costs and other charges, subject to applicable law.

12. LOST OR MISSING PACKAGES

If tracking indicates that your package has been lost or if your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may work with the applicable carrier or fulfillment provider to investigate.

If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and the shipping carrier before contacting us.

We will review delivery issues individually and provide remedies where required by applicable law.

13. INTERNATIONAL RETURNS

Julietta Collection serves customers internationally.

International customers may be responsible for return shipping costs, customs charges, duties, taxes, and other expenses associated with returning merchandise, except where applicable law requires otherwise.

We recommend contacting us before initiating any international return so that we can provide the correct instructions.

14. SALE ITEMS

Items purchased during a promotion or sale may still be eligible for return unless they were clearly identified as Final Sale or otherwise non-returnable before purchase.

Final Sale items cannot be returned for a change of mind unless required by applicable law.

15. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override rights or remedies that customers are entitled to under applicable consumer protection laws.

Customers in certain countries or regions may have additional rights, including statutory cancellation, return, refund, repair, or replacement rights.

Where applicable law provides greater protection than this policy, applicable law will control.