Shipping policy

SHIPPING POLICY

Last Updated: September 2, 2026

Thank you for shopping with Julietta Collection. We are committed to making your shopping experience as smooth as possible, from checkout to delivery.

Julietta Collection is based in the United States and ships to customers in the United States and internationally where delivery is available.

Please review the following information before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 1–5 business days after your order has been successfully placed and payment has been confirmed.

Business days generally do not include weekends or U.S. public holidays.

During holidays, sales, product launches, or periods of high order volume, processing may take longer.

Processing time is separate from shipping and transit time.

2. ESTIMATED SHIPPING TIMES

Estimated delivery times after processing are:

United States: approximately 5–15 business days

International Orders: approximately 7–25 business days

These timeframes are estimates and are not guaranteed.

Delivery times can vary depending on the product, fulfillment location, destination country, shipping carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.

3. ORDER TRACKING

When tracking information becomes available, it will generally be sent to the email address or phone number provided during checkout.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Tracking information may not immediately display movement after a shipping label has been created.

4. MULTIPLE PACKAGES

Julietta Collection works with different suppliers and fulfillment partners.

If your order contains multiple products, items may be fulfilled from different locations.

As a result, your order may:

Arrive in separate packages
Have multiple tracking numbers
Arrive on different dates

Receiving only part of your order does not necessarily mean the remaining items are missing.

Please check your shipping confirmation and tracking information for additional packages.

5. INTERNATIONAL SHIPPING

We ship internationally to eligible destinations.

International delivery times vary depending on destination, carrier availability, customs procedures, and local postal services.

Some products may not be available for delivery to every country or region.

If we cannot fulfill an item to your destination, we may contact you regarding available options or issue a refund for the affected item.

6. CUSTOMS, DUTIES & TAXES

International orders may be subject to import taxes, customs duties, VAT, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the customer's responsibility.

Julietta Collection does not control charges imposed by customs authorities.

Customers are responsible for complying with applicable import requirements in their country.

7. CUSTOMS DELAYS

International packages may be inspected or held by customs authorities.

Customs processing can occasionally cause delivery delays that are outside Julietta Collection's control.

We recommend allowing additional delivery time for international orders, particularly during holidays and high-volume periods.

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Full name
Street address
Apartment or unit number
City
State/province/region
Postal or ZIP code
Country
Telephone number, where requested

If you notice an error after placing your order, contact us immediately at [CUSTOMER SERVICE EMAIL].

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.

9. UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, unpaid customs charges, or failure to collect the package.

If your order is returned to the sender, please contact us.

Additional shipping charges may apply if you request reshipment, except where prohibited by applicable law or where the delivery issue was caused by our error.

10. LOST PACKAGES

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us at [CUSTOMER SERVICE EMAIL] with your order number.

We may work with the carrier or fulfillment provider to investigate the shipment.

Where appropriate, we may provide a replacement, refund, or other remedy after the investigation is completed and in accordance with applicable law.

11. PACKAGES MARKED “DELIVERED”

If tracking shows your package as delivered but you cannot locate it, we recommend:

Checking around your delivery location
Checking your mailbox, porch, reception, parcel locker, or other designated delivery area
Asking household members whether they accepted the package
Checking with neighbors where appropriate
Contacting the shipping carrier

If you still cannot locate the package, contact Julietta Collection Customer Support and we will review the situation.

12. SHIPPING DELAYS

Although we work to have orders delivered within the estimated timeframe, delays can occur.

Possible causes include:

Severe weather
Carrier disruptions
Customs inspections
Holidays
High shipping volumes
Transportation disruptions
Incorrect addresses
International postal delays
Supplier or fulfillment delays
Events outside our reasonable control

We appreciate your patience when circumstances outside our control affect delivery.

13. ORDER CHANGES & CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at [CUSTOMER SERVICE EMAIL].

We cannot guarantee modifications or cancellations after an order has entered processing or fulfillment.

Once an order has shipped, it generally cannot be canceled and may need to be handled according to our Return & Refund Policy.

14. PREORDERS OR EXTENDED-PROCESSING ITEMS

Certain products may occasionally have longer processing or delivery periods.

When applicable, additional information may be displayed on the product page or communicated to you regarding the estimated timeframe.

If your order contains both regularly available and extended-processing products, the products may be shipped separately.

15. SHIPPING COSTS

Shipping costs, when applicable, will generally be displayed during checkout before your order is submitted.

Shipping rates may vary based on destination, products ordered, available shipping methods, promotions, and other factors.

From time to time, Julietta Collection may offer free or discounted shipping promotions subject to their stated terms.

16. DELIVERY ESTIMATES

All delivery dates and shipping timeframes displayed on our website or provided through tracking are estimates unless expressly stated otherwise.

Julietta Collection cannot guarantee delivery on a specific date where circumstances outside our reasonable control affect shipment.

Nothing in this section limits any rights customers may have under applicable consumer protection laws.

17. CONTACT US

If you have questions about shipping, tracking, or an existing order, please contact:

Julietta Collection
United States

Customer Support: contact@juliettacollection.com

For faster assistance regarding an existing order, please include your order number in your message.